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ISO 9000 CERTIFICATION.
Term Paper ID:23265
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Essay Subject:
Analyzes benefits & drawbacks of set of international standards for quality management & assurance adopted by 90 nations.... More...
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6 Pages / 1350 Words
7 sources, 15 Citations,
APA Format
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Paper Abstract:
Analyzes benefits & drawbacks of set of international standards for quality management & assurance adopted by 90 nations.
Paper Introduction:
The ISO 9000 Standard?
Introduction
A German company wins a huge contract to sell components to a factory in North Carolina. A Swiss firm becomes the leading supplier of power line filters in the U.S. A Japanese electronics conglomerate outbids several European manufacturers for a project in South America. These are not isolated events, but rather an indication that we have entered a new age in commerce (“The inside,” 1995, p. 102). Today, more and more business and industry leaders realize that in order to thrive, or even survive, in the new global economy, their companies must become truly world-class. That is the reason for the growing move to ISO 9000 certification.
As a global standard ISO 9000 is already well on the way. In the first half of 199
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The same is true in industry after industry and many governmentagencies as well. It is composed of the national standardsinstitutes and organizations of 97 countries worldwide, including theAmerican National Standards Institute (ANSI). ISO 9 1 - Model for quality assurance in design, development, production, installation and servicing. 15). And most importantly, although it doesnot yet fit all industries ("One size," 1995, p. Some companies are driven to become compliantbecause of internal operational efficiencies that can lead to dramaticproductivity increases and reduced costs. 2. References The inside advantage. The ISO 9 standards apply to all types oforganizations, large and small, and in many industries. Now it can be told. Organizations that can prove higherquality will outperform those that cannot or will not. One size doesn't fit all: US multinationals alter ISO 9 to meettheir needs. The corporateworld and the individuals in society whose purchasing power support themneed international standards used to facilitate the worldwide exchange ofgoods and services. They include intangibles such asbreaking down barriers between departments. The standards arepublished in a series of five booklets, each covering a specific area: 1. Simply stated, theISO 9 standards define "quality" in ways that have been recognized andaccepted worldwide. ISO 9 - Explains fundamental quality concepts and provides guidelines for the selection and application of each standard. It opens the door to continuous and ongoingimprovement. ISO 9 is fast becoming the de factoacross industries throughout the world ("Now it can," 1994, p. Inaddition, there is a movement by several industries in the EEC where ISOcertification is now a prerequisite to product certification. (1994, May). 11). It is in everyone's best interest. A Swiss firm becomes the leading supplier of power linefilters in the U.S. And anyindustry that is regulated can expect to have to conform to ISO 9 standards within the near future. In a broad sense, they each focus on quality. Industry Week, 243, 35. The time has passed to take a "wait andsee" attitude for most industries. 4. Industry Week, 243, 2 -25. Whether or not the United States adopts this isstill in question. Today, more and more business andindustry leaders realize that in order to thrive, or even survive, in thenew global economy, their companies must become truly world-class. The arguments are almost always dollar oriented,and in this way against the philosophy of having a standard. Industry Week, 244, 37-4 . 39). 34). Many companies implement ISO 9 programs as a foundation for Total Quality Management (TQM) programs or inpursuit of the Malcolm Baldrige Quality Award in the U.S. In the firsthalf of 1993, it is estimated that over 34, European companies areregistered in compliance with the ISO 9 standards ("Quality," 1994, p.12). (1994, July 4). It also helps maintain approved vendorstatus, as the trend is to reduce the number of suppliers. The ISO publishes thousandsof standards, but the ISO 9 series is having a major impact oninternational trade. Many industriesare directly affected by both the competition's use and the growing worldstandard that ISO 9 is becoming. Under the current ISO 9 guidelines, organizations must beaudited every three years and go through the entire certification processupon expiration of certification. For the first time, there is one internationally acceptedstandard of quality. The Malcom Baldrige National QualityAward is given by the National Institute of Standards and Quality ("Onesize," 1995, p. A Japanese electronics conglomerate outbids severalEuropean manufacturers for a project in South America. (1994, July 1 ) Industry Week,243, 43-45. (1994, September 19). Some commodities are already under the EEC requirement to conform toISO 9 standards. As a global standard ISO 9 is already well on the way. Notjust quality of product or service, but rather quality in the process. 3. Organizations choose the standards they want to register based ontheir structure, their products or services, and their specific function.Documentation is at the core of ISO 9 conformance. purchasers of electronicsrevealed that two-thirds of them will call for ISO 9 conformance by1995. Alternate View Global demands and an increasingly competitive environment have beenthe catalysts for the creation of new measures by which an organization candemonstrate and communicate consistency in meeting customer requirements.The idea is admirable, serviceable, and extremely useful. The standardsrequire: 1. A 1992 poll of 5 U.S. In the U.S. In many countries, ISO 9 compliance is a must fororganizations that sell to buyers of industrial products. There are many reasons, most of them specific to the United States, asto why another standard should be adopted by the world. A third-party auditing model to review, certify and maintain certification of organizations. The EEC (European Economic Community) iscontinuing to identify certain sectors of manufactured goods that will beregulated to conform to ISO 9 . 21) ISO 9 and ISO 9 4 are guidance standards. 3. And thattrend is growing ("Now it can," 1994, p. Sales & Marketing Management,146, 34-36. ("ISO 9 Answer," 1994, p. When considering an alternative then,the question must be asked: how is ISO 9 different from the Deming Prizeand the Malcom Baldrige Award? A system to track and manage evidence that these practices are instituted throughout the organization. 1 2). There are only a very small number of winnersand many "non-winners." The Deming Prize is given by the Union of JapaneseScientists and Engineers and is Japan's highest award for quality--It hasonly been open to foreign companies since 1986 ("One size," 1995, p. 21)The ISO 9 series classifies products into generic product categories:hardware, software, processed materials and services. This meansmanufacturers of these commodities must be compliant in order to sell thesecommodities into the EEC. ISO 9 4 - Guidelines for the applications of standards in quality management and quality systems. 35). (1994, November). ISO 9 isnot a one-time award. 1 2), magazine of certifiedcompanies revealed that ISO 9 certification had also brought unexpectedbenefits, such as greater operational efficiency, increased profitability,savings in administrative costs, and improvements in marketing and salesactivity . Introduction A German company wins a huge contract to sell components to a factoryin North Carolina. A standard language for documenting quality practices. First published in 1987, the standards have beenrapidly adopted by organizations in Europe, Asia and North America. The standards have been endorsed by the American Society of QualityControl, the European Standards Institutes, and by the Japanese IndustrialStandards Committee. These are notisolated events, but rather an indication that we have entered a new age incommerce ("The inside," 1995, p. ("ISO 9 Answer," 1994, p. 1 2). In the U.S., over 1 companies have been certified. That isthe reason for the growing move to ISO 9 certification. Background & History The International Standards Organization (ISO), in Geneva, Switzerland,was founded in 1946 to develop a common set of standards in manufacturing,trade and communications. Butthere are also important differences. It would be difficult to name anindustry that will not be affected. These are the two widely accepted"alternative" standards. Recommendation More than just a quality standard, ISO 9 has become a competitiveadvantage. It represents a finite point, an award that marks anachievement in a given year. Some experts believe that the greatest impetus for ISO 9 registration is simply market pressure. What is ISO 9 ? 39).There are no firm requirements other than to meet or exceed customer'sneeds based on Deming's 14 points. ISO 9 skepticism. From 1992, thenumber of certified companies more than doubled ("The sleeper," 1994, p.44). (1995, January 9). Quality standards the world agrees on. Inc., 17, 1 2. These include: Medical devices; Telecommunicationsequipment; Industrial safety equipment; Industrial laboratory equipment;Commercial scales; Gas appliances ("Quality," 1994, p. Virtually every manufacturing companyshould be aware of the ISO 9 standards that will affect the companiesthey sell to, their suppliers and their internal quality practices. Companies who have achieved ISO9 certification enjoy a significant advantage in satisfying theircustomers and gaining new ones. At this point itis hard not to recommend it. Summary In fact, a recent study in Inc. (1995, p. ISO 9 answer book. ISO 9 3 - Quality assurance in final inspection and testing. The chances are good and increasing thatyour company, or your competition, will be seeking ISO 9 certificationin the next three to five years. 2. ISO 9 is a set of international standards for bothquality management and quality assurance that has been adopted by over 9 countries worldwide. As international trade and the attention to quality issues hasincreased, the need for an international quality standard became critical("Quality," 1994, p. (1995, September). They describe what isnecessary to accomplish the requirements outlined in standards 9 1, 9 2or 9 3. In the same wayEnglish has become the international language, the United States is arecognized and accepted world leader. ISO 9 2 - Model for quality assurance in the production and installation of manufacturing systems. There is a way to determine and measure that quality.There is even a way to prove it. Thus the onlyalternative is an alternative to ISO 9 ("ISO 9 Skepticism," 1994, p.35). The sleeper issue of the '9 's: International standards have moved tofront and center on the worldwide stage. andCanada, it is becoming increasing important to manufacturers across allindustries ("The inside," 1995, p. Unfortunately there just are not enough alternatives to support anyother alternate standard. 36), it is based out ofthe only country respected and renowned for its neutrality--Geneva,Switzerland. The ISO 9 Standard? Nation's Business,82, 11-23.
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